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Greater ownership and responsibility being taken for achieving operational targets (e.g. production, efficiency, quality, service, timeliness) |
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Improved results / performance |
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More effective cooperation and team work |
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Less management time taken up by problems being passed up the line |
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Problems being resolved at the appropriate management level |
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Difficult performance issues being resolved properly, less concealing or avoiding poor performance |
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Dealing more effectively with unprofessional behaviour |
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More openness about good and poor performance |
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Less fear, anxiety and stress at work |
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Fewer project over runs either in time or costs |
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More inter-department collaboration |
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The number of meetings has reduced and they take less time |
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Reorganisations are less problematic and contentious |
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More open and frank conversations and discussions take place |
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Managers seem to have more time and are less stressed |
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Staff more willing to challenge and question management in a constructive way |
